Frequently Asked Questions
How are the trees made?
All Luminous Trees are handmade. The trees are made of a 2mm thick steel tube pipe, fiberglass with a resin coating to replicate a real tree.
ARE THE TREES EASY TO ASSEMBLE?
Setting up a Luminous Tree is similar to setting up a Christmas tree and becomes even faster and easier with experience. All of the branches attach through waterproof low voltage male/female plugs and are secured by allen head screws in the bark of the branches. The main resin trunk pieces are numbered and the branches can be placed into any position on the tree. Instructions are included with all trees except the table top which does not require assembly.
LEDs are the most advanced lighting globes on the market. They last longer (approximately 50,000 operating hours) and draw less energy than any other light source, making them incredibly efficient and environmentally friendly.
WHAT HAPPENS IF A LED STOPS WORKING?
If a LED light goes out, you will typically loose 3-4 other LEDs around it, if not try shaking/moving the branch. If that does not fix the burned out LED, it is our recommendation to purchase a replacement Branch on our website. Or, you are welcome to send it back and we can attempt to repair it in house.
What is the Warranty on Luminous Trees?
Luminous Trees have a 1 year electrical warranty for products. AS mentioned above if an LED goes out, we will replace the entire branch and cover shipping from our facility to you however you are responsible for shipping to us from your location. You will need to provide your receipt for proof of purchase date. Again, if your tree is out of the warranty period and you have issues with a branch, please search our branches for sale to buy a replacement. All branches and trees have free shipping to the lower 48 states in the USA.
CAN Luminous Trees BE PLACED indoors and OUT?
All Luminous Trees are waterproof and are made for both inside and out. However, their look and function can become compromised by the outdoor elements, especially the snow and rain as well as the sunshine and containments in the air. We recommend installing the trees in a protected area or under a roof to prevent discoloration, wear and corrosion. The transformer and power cable are rated to IP65 international standards.
HOW ARE Luminous Trees SECURED TO THE GROUND?
On the base of each tree 3-4 (3/8” bolt holes) that can be secured into casons into the cement, or by drilling holes into the baseplate of where the tree will sit using nuts and bolts included in the installation kit that comes with every tree.